Privacy policy

Privacy Policy — Velaris

This Privacy Policy describes how Velaris collects, uses, stores, and protects your personal data when you visit our website or make a purchase.

We are committed to processing your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable French data protection laws.

1. Personal Data Collected

When you browse our website or place an order, we may collect the following information:

Full name
Billing and shipping address
Email address
Phone number
Order-related information
Payment information, securely processed by third-party providers
IP address
Information related to your device, browser, and website activity
Order history and interactions with our online store

2. Purpose of Data Processing

We use your personal data to:

Process, confirm, and ship your orders
Manage payments and customer relationships
Provide customer support and respond to your requests
Ensure website security and prevent fraud
Improve our website, products, and user experience
Send marketing communications when you have consented or when permitted by applicable law

3. Legal Basis for Processing

In accordance with the GDPR, the processing of your data is based on one or more of the following legal grounds:

Performance of a contract or pre-contractual measures
Your consent, particularly for certain marketing communications or the use of specific cookies
Compliance with legal and regulatory obligations
Our legitimate interest, particularly for fraud prevention, website security, and service improvement

4. Data Sharing

Your personal data may be shared with our technical service providers (hosting, payment, shipping, email marketing, analytics), strictly for the purposes mentioned above, as well as with competent authorities when required by law.

We do not sell your personal data to third parties.

5. International Transfers

Some of your data may be transferred outside the European Economic Area when necessary for the operation of our services or those of our providers.

When such transfers occur, we ensure they are protected by appropriate safeguards in accordance with applicable regulations.

6. Data Retention Period

We retain your personal data only for as long as necessary for the purposes for which it was collected, including:

The time necessary to fulfill orders and manage customer relationships
The period required by legal, accounting, and tax obligations
Until you withdraw your consent for processing activities based on consent

7. Your Rights

In accordance with the GDPR and applicable French law, you have the following rights:

Right to access your personal data
Right to correct inaccurate or incomplete data
Right to erasure, in cases provided by law
Right to restriction of processing
Right to object
Right to data portability, where applicable
Right to define instructions regarding your data after your death, in accordance with French law

To exercise your rights, you may contact us at: service@velaris.com.

You also have the right to lodge a complaint with the CNIL if you believe your rights have not been respected.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction.